Return & Refund Policy

1. Eligibility for Refunds
We strive to provide high-quality consulting services tailored to our clients' needs. However, refunds may be issued under the following circumstances:
If a service cannot be delivered due to unforeseen circumstances.
If the client cancels the service before any work has been undertaken.
If payment was made in error or a duplicate transaction occurred.
If the service delivered does not align with the agreed terms and conditions.
If a dispute resolution process determines that a refund is warranted.
If a client has been mistakenly charged beyond the agreed fee.
If regulatory or legal obligations require us to provide a refund.
If a refund request is made within the specified refund request period.

2. Refund Processing
Once a refund request has been approved, the following steps will be followed:
The refund will be processed within 14 business days of approval.
Refunds will be issued using the original payment method.
Any applicable service charges or processing fees may be deducted.
Clients will receive confirmation of the refund via email.
If additional verification is required, the client will be contacted.
Partial refunds may be granted for services partially rendered.
Refund timelines may vary based on the banking institution.
If the refund cannot be processed, an alternative arrangement will be discussed.

3. Refund Exclusions
The following situations do not qualify for a refund:
If services have been fully delivered as per the contract.
If a client is dissatisfied due to factors beyond our control.
If the refund request is made beyond the eligibility period.
If the client fails to provide required information necessary for service completion.
If the service was terminated due to a violation of terms and conditions.
If delays in project completion were caused by the client.
If the refund request is based on subjective expectations rather than agreed deliverables.
If the cancellation was made after substantial progress had been made on the service.

4. Requesting a Refund
To request a refund, clients must:
Submit a written request to [email protected] with the subject line "Refund Request".
Provide details of the service, payment transaction, and reason for the request.
Allow up to 5 business days for initial review and response.
Be available for any required follow-up clarifications.
Acknowledge that refund processing times may vary.
Understand that refunds are subject to the conditions outlined in this policy.
Provide supporting documentation if required.
Agree to the resolution offered by Insight Solutions once the review is complete.

5. Dispute Resolution
If a client is unsatisfied with the refund decision:
They may request an independent review of their case.
Mediation may be arranged between the client and our representatives.
If unresolved, legal options under United Kingdom law may be pursued.
Clients are encouraged to seek an amicable resolution before legal escalation.

6. Contact Information
For any refund-related inquiries, contact us:
Phone: +44 203 704 6101
Email: [email protected]
Address: 45 Donald Murray Ave, Park West, Bloemfontein, 9301, United Kingdom